The following points answer many of the frequently asked questions about our policies.  If anything is not clear to you, please contact us for more information.

Guarantee and Return Policy Since your complete satisfaction is our goal, our return policy is very simple: anything is returnable for any reason any time. Shipping Charges Delivery in the 48 contiguous United States is $4 regardless of order size. Shipping charges for Alaska, Hawaii and all orders outside the USA are calculated on a per order basis.  Please contact HW, Inc. for detailed information. We ship Priority Mail or UPS Depending on the size of the order. Does your purchase require Special Shipping? If you would like overnight service, please add $15. Same-day local delivery by messenger, $25. Shipments to APO and FPO addresses will be via US Mail. Canadian Customers We always appreciate our Canadian Customers.  To simplify the exchange on the dollar, we ask that you use a Canadian Postal Money Order (payable in USA funds). All duties, P.S.T., G.S.T., and brokerage fees will be charged to you at the time you place your order.  No fees will be collected upon delivery. Sales Tax California residents only, please add 8.50% sales tax. You can send someone a gift! We accept different billing and shipping addresses. Volume discounted orders must be sent to the same address. Special requests such as giftwrapping, personal notes with your gifts are handled expertly. We accept Payment by Check or Money Order Payable in US Funds to Harmony Workshop, Inc. You can Mail your Order Go Here for an Order Form to print out. Volume Discounts are Available Fifteen items or more (mix or match any items), 10% off; 30 or more 20%; 50 or more 25%. Discounted orders must be sent to same address. (Discounts do not apply to imprinting, which we do for you at our cost.) All In-Stock Items Shipped Within 48 Hours Please allow a three-week turn-around for custom orders, though usually they can be filled sooner. All Contact Information is Confidential Your mailing address and contact information is NEVER sold, traded, rented or otherwise seen by anyone other than the HW.,Inc. staff.

 

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